Dispute policy
LEGAL REVIEW REQUIRED BEFORE PUBLIC LAUNCH. This is placeholder development copy. It is not legal advice and is not sufficient for a live marketplace.
When to open a dispute
The item never arrived, arrived damaged, is significantly different from the listing, is the wrong item, looks counterfeit, or the other person stopped responding after the swap was agreed.
What we need
A reason, a clear description, photos of what you received and any tracking information. Disputes without evidence take much longer to resolve.
How we decide
Our team reviews the listing, the chat, the tracking and the evidence from both sides, and may request more information before resolving.
Possible outcomes
The exchange cancelled, an account restricted, or the dispute dismissed if the evidence doesn't support it.